Shipping Policy
This Shipping Policy outlines how orders are processed, dispatched and delivered when you purchase products from this website. It applies to all orders placed through our online store.
Order Processing
All orders are typically processed within 1 to 3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays. Once your order has been packed and dispatched, you will receive a shipment notification with tracking information.
Shipping Methods and Delivery Times
We use reputable courier services to deliver orders within South Africa. Delivery times may vary based on your location and the shipping option selected.
- Standard Shipping: Allow approximately 3 to 7 business days for delivery.
- Express Shipping: If available, orders may be delivered more quickly depending on the courier service.
Please note that delivery times are estimates and weather events, peak periods or other delays may extend delivery times beyond the typical window.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery address and the chosen shipping method. The total shipping cost will be shown before you complete your order. Free shipping offers may apply when specified conditions are met.
Tracking Your Order
Once your order has been dispatched, you will receive a shipment confirmation email or SMS containing a tracking number. You can use this tracking number to monitor the progress of your delivery via the courier’s website.
Delivery Requirements
It is your responsibility to provide accurate delivery information when placing your order. We are not responsible for orders that are delayed or returned due to incorrect, incomplete or inaccessible delivery addresses. If a courier marks an order as delivered but you have not received it, you must contact the courier directly.
International Shipping
If international shipping is offered, the cost and delivery time will depend on the destination country and the shipping method selected. Any import duties, taxes, customs or other charges imposed by your local government are your responsibility and are not included in the shipping cost.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us as soon as possible. We will assist you in lodging a claim with the courier to resolve the issue.
Contact for Shipping Enquiries
For questions about shipping, delivery times or tracking, please contact our customer support team via the contact details listed on our Contact page.